Customer Interaction Software - meaning and definition. What is Customer Interaction Software
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What (who) is Customer Interaction Software - definition

SET OF CRITERIA TO WHICH A PARTICULAR DESIGN, PRODUCT OR PROCESS MUST CONFORM
Requirements; Software requirement; Required; BUFQI; Customer requirement

Customer Interaction Software      
Customer attrition         
BUSINESS METRIC
Customer Churn; Customer churn
Customer attrition, also known as customer churn, customer turnover, or customer defection, is the loss of clients or customers.
Customer interaction tracker         
Customer Interaction Tracker
In customer interaction management, Customer Interaction Tracker (CIT) is a software and/or process of gathering information about customers interactions against all levels throughout a business. A CIT does not only track customers who have actually bought a product or service, but also keeps track of future prospects and how they interact with sales organisations.

Wikipedia

Requirement

In product development and process optimization, a requirement is a singular documented physical or functional need that a particular design, product or process aims to satisfy. It is commonly used in a formal sense in engineering design, including for example in systems engineering, software engineering, or enterprise engineering. It is a broad concept that could speak to any necessary (or sometimes desired) function, attribute, capability, characteristic, or quality of a system for it to have value and utility to a customer, organization, internal user, or other stakeholder. Requirements can come with different levels of specificity; for example, a requirement specification or requirement "spec" (often imprecisely referred to as "the" spec/specs, but there are actually different sorts of specifications) refers to an explicit, highly objective/clear (and often quantitative) requirement (or sometimes, set of requirements) to be satisfied by a material, design, product, or service.

A set of requirements is used as inputs into the design stages of product development. Requirements are also an important input into the verification process, since tests should trace back to specific requirements. Requirements show what elements and functions are necessary for the particular project. When iterative methods of software development or agile methods are used, the system requirements are incrementally developed in parallel with design and implementation. With the waterfall model requirements are developed before design and implementation.